SHIPPING INFO - RETURN POLICIES - AND MORE....
Standard Domestic Shipping applies to the contiguous United States.
Call for rates to Alaska and Hawaii; these must be handled on an individual basis.
We ship daily by UPS, Fed-Ex and various other carriers
Shipping time is immediate to 48 hours, depending on order placement, carrier and warehouse. Shipment arrival time is 2 to 10 business days.
If expedited shipping is needed, please call for the options available.
We do not offer COD.
Non-Domestic Orders; Wood Product Only.
We do ship to Canada and several other countries. Call for options.
Wire Transfer Fee
Customer pays their own bank charge for wire transfer; no other fees will apply; otherwise Wire Transfer fee is $35.00.
No Returns on all wood construction material (ex. T & G, log siding, full log, half log, cants,... )
Prior authorization from Discount Log Home Supplies must be received before returning any merchandise.
All returned items must be in new and saleable condition.
There is a 20% restocking charge on returned merchandise, plus shipping recovery cost for items shipped free to customer.
Customer will be responsible for cost of return shipping.
Returns must be requested within 30 days and must be delivered within 45 days to the origin from which it was shipped.
During return authorization process you will be given the shipping address according to warehouse product was shipped from
Returns will not be accepted after 45 days.
When products are returned, your credit card will be credited for the returned amount, less any restocking and/or handling fees.
If other payment method was used, refund will be made accordingly less any restocking and/or handling fees.
Custom Orders are Non-Returnable.
Lost or Shorted Shipment:
If you do not receive a complete order, please notify Discount Log Home Supplies as soon possible.
Your order may be split shipment for which you should receive notice about but notification may have been delayed.
Your order may have been seperated delayed by shipping carrier.
If the situations above do not result in completion of your order, a tracer will be administered to locate the missing portion of your order.
Discount Log Home Supplies is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier.
Before accepting any shipment from a carrier, inpect it for external/internal damage, and report any damage to the carrier's agent within 24 hours.
Follow the carrier's instructions; this could mean photos may be requested. Then report any damage to Discount Log Home Supplies.
We will work with you on ways to resolve the problem.
Do not return any merchandise to us without authorization from Discount Log Home Supplies.
Errors that appear on our website are subject to correction. Changes to products either in design, description, color, size, or availability are beyond our control.
All Product warranties are offered through the manufacturer.
Every effort is made to insure our prices are current, however, prices are subject to change without prior notice.